Privacy Policy

At TeaEssence, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when interacting with our website and services.

1. Information We Collect

We collect information from you when you visit our website, make a purchase, or engage with us through any communication channels. The types of information we may collect include:

  • Personal Information: This includes your name, email address, phone number, shipping and billing address, and payment details. This information is required for processing your orders and communicating with you about your purchases.
  • Non-Personal Information: We collect data such as your browser type, IP address, and website usage through cookies and similar technologies. This helps us improve your browsing experience and optimize our website for better performance.

2. How We Use Your Information

We use the information we collect to provide you with a better shopping experience, fulfill your orders, and improve our website. Specifically, we may use your data for the following purposes:

  • To process your transactions and deliver your purchases.
  • To send order confirmations, shipping updates, and customer service responses.
  • To personalize your experience by recommending products based on your previous interactions.
  • To analyze website traffic and user behavior to improve site performance.
  • To comply with legal obligations, such as tax reporting or fraud prevention.

3. Sharing Your Information

We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information with trusted partners in the following circumstances:

  • Service Providers: We may share your information with third-party companies that assist us in providing services such as payment processing, shipping, and customer support. These companies are required to keep your information confidential and only use it for the services they provide to us.
  • Legal Compliance: We may disclose your information if required by law, such as to comply with a court order, subpoena, or government investigation.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners of the business.

4. Data Security

We take the security of your personal information seriously and implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. Our website uses encryption technologies, including Secure Socket Layer (SSL), to safeguard your payment and personal details during transactions.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are stored on your device and allow us to remember your preferences, track your browsing behavior, and improve website functionality. You can choose to disable cookies through your browser settings, but this may impact certain features of the site.

6. Your Rights

As a user of our website, you have the right to access, update, or delete your personal information at any time. If you would like to exercise these rights, please contact us at [email protected]. We will respond to your request in a timely manner and ensure that your data is handled according to applicable privacy laws.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit before sharing your personal information.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [email protected]. We are committed to addressing your inquiries promptly and ensuring that your privacy is respected.

Last Updated: 23.09.2024