Terms and Conditions

Welcome to TeaEssence. By accessing and using our website, you agree to comply with the following terms and conditions. These terms govern your use of our site and the purchase of our products. Please read them carefully before making any transactions. If you do not agree with any part of these terms, you should not use our website.

1. Website Use

You may use our website for personal and non-commercial purposes only. You agree to use the website in a way that does not violate any applicable local, national, or international laws and regulations. You are responsible for ensuring that the information you provide to us is accurate and up-to-date.

2. Product Information

We strive to provide accurate descriptions and images of our products on the website. However, actual product packaging and materials may differ from the images on our site. TeaEssence does not guarantee the accuracy of the color, size, or other features displayed. We reserve the right to make changes to product details without prior notice.

3. Orders and Payments

By placing an order through our website, you agree to provide current, complete, and accurate information for all purchases. We reserve the right to refuse or cancel any order for any reason, including product availability or inaccuracies in pricing. If we cancel your order, we will notify you via the contact information you provided.

All payments are processed through secure third-party payment gateways. TeaEssence is not responsible for any errors or issues that may arise during the payment process. Prices listed on the website are in USD (or your local currency) and are subject to change without notice.

4. Shipping and Delivery

We aim to process and ship all orders within the specified timeframes. However, delivery times may vary based on your location and external factors such as weather conditions or shipping delays. TeaEssence is not liable for any delays beyond our control. Once your order has been shipped, you will receive a confirmation email with tracking information.

International customers are responsible for any customs duties, taxes, or fees that may apply in their country. TeaEssence does not cover these additional charges.

5. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with your order, you may return or exchange the product within 30 days of receiving it, provided the packaging is unopened and intact. To initiate a return, please contact us at [email protected]. Once we receive the returned item, we will process your refund or exchange. Please note that shipping costs are non-refundable.

6. Intellectual Property

All content on the TeaEssence website, including text, images, logos, and graphics, is the property of TeaEssence or its licensors. You may not copy, reproduce, distribute, or display any part of the website for commercial purposes without prior written consent from TeaEssence.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Limitation of Liability

To the fullest extent permitted by law, TeaEssence shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or the products purchased through it. This includes, but is not limited to, loss of profits, data, or goodwill. Our liability is limited to the amount paid for the product in question.

9. Force Majeure

TeaEssence is not liable for any failure or delay in performing our obligations due to circumstances beyond our control, including natural disasters, pandemics, strikes, or governmental actions. In such events, we will make reasonable efforts to notify customers and resolve the situation as soon as possible.

10. Changes to the Terms and Conditions

We reserve the right to update or modify these terms at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the page. By continuing to use our website after changes are made, you agree to the revised terms.

11. Governing Law

These terms and conditions are governed by the laws of India, without regard to its conflict of law principles. Any disputes arising from your use of the website or purchase of products shall be resolved in the courts located in Kolkata, India.

12. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at [email protected]. We are here to assist you and ensure a smooth and transparent shopping experience.

Last Updated: 23.09.2024